ReadyReply

How to use ReadyReply

There's no app to install. Everything happens by text between your cell and your ReadyReply number. Save that number in your contacts as “ReadyReply” so its texts are easy to spot.

Getting started

  1. Sign up and pay on the sign-up page. About five minutes.
  2. Wait for carrier approval. Phone carriers require every business that texts to register. I handle it. It usually takes a few days to two weeks, and you don't need to do anything.
  3. Turn on forwarding. I email you one code to dial on your business phone, made for your carrier. From then on, calls you don't answer forward to ReadyReply. Calls you do answer ring exactly like they do now.
  4. Test it. Call your business number from another phone and let it ring without answering. When the text comes in, you're live.

Every day

When you miss a call
The caller gets a text within seconds asking how you can help, and you get a “Missed call” text with their number. If they leave a voicemail, the transcript comes to you by text too.
When a customer texts back
Their message arrives on your cell from your ReadyReply number, starting with their number.
To reply
Text your ReadyReply number, starting with the customer's number:

8105551234 Sure, I can come by at 3

It goes to them from your business, so they never see your personal cell. If you forget the number, you'll get a reminder back and nothing is sent.

To ask for a review
After a job, text your ReadyReply number:

review 8105551234 Sarah

They get a thank-you with a one-tap link to your Google reviews. The name is optional.

Good to know

  • The text-back comes from your ReadyReply number, not the number they called. It opens with your business name, so they know who it is.
  • Forwarding only moves calls. Texts sent to your regular business number still go to that phone like always.
  • Calling a customer back from your cell shows your personal number.
  • Anyone who replies STOP never hears from your ReadyReply number again. Only text people who contacted you or are your customers.
  • Up to 1,000 texts a month are included. Each reply you send counts, and so does each text you receive.

Stuck? Call or text me at (810) 216-8880, or email admin@bwstack.dev.